These Terms of Service (“Terms”) are a binding agreement between you and Bertram Technology Solutions, LLC (“BTS,” “we,” “us,” or “our”) governing The True Contract websites, applications, and services (the “Service”). By creating an account, purchasing a subscription, or using the Service, you agree to these Terms and our Privacy Policy.
1. Eligibility and authority
You must be at least 18 years old, capable of entering a binding contract, and legally permitted to use the Service. If you use it for a business or other organization, you represent that you have authority to accept these Terms for that organization, and “you” includes both you and it.
You may not use the Service if applicable law prohibits you from doing so or if we previously suspended your account for a material violation.
2. What the Service does
The True Contract is software that helps users collect deal information, generate and revise agreement drafts using artificial intelligence, send review copies, lock document content, and collect electronic-signature records. Features may include business profiles, service catalogs, encrypted server storage, typed names, drawn signatures, timestamps, device-reported location, photos, and downloadable or emailed copies.
We may improve, add, remove, or change features. We will not knowingly make a material change to a paid core feature during a current subscription period without reasonable notice when practicable.
3. Software, not a law firm
BTS is not a law firm, does not practice law through the Service, and does not provide legal advice, legal representation, or an attorney-client relationship. The Service is a drafting and workflow tool. It does not determine whether an agreement is enforceable, suitable, complete, or compliant in a particular jurisdiction.
You are responsible for deciding the agreement you want, checking names and facts, reviewing every provision, obtaining any required legal or professional advice, and deciding whether to use or sign the output. Laws can impose special rules for consumers, employment, real estate, lending, healthcare, tax, government, regulated goods, and other matters. The Service is currently intended primarily for ordinary service and equipment-use agreements, not specialized regulated transactions.
4. AI-generated and revised content
AI output is probabilistic. Similar instructions may produce different language, and output can omit a term, misunderstand a fact, or contain inaccurate or unsuitable material. You must review the entire draft and all revisions before locking or signing. Warnings, prompts, and summaries are aids, not a completeness check or legal conclusion.
You will provide accurate, relevant instructions and will not represent AI output as having been reviewed by a lawyer unless a qualified lawyer actually reviewed it. The Service is not your fiduciary, agent, attorney, or exclusive advocate. It may help express the subscriber’s requested position within reasonable and lawful bounds, but it does not owe duties of loyalty, confidentiality beyond these Terms and the Privacy Policy, or professional care.
You may not instruct the Service to create deceptive, fraudulent, coercive, discriminatory, illegal, or knowingly unenforceable terms, conceal material information, impersonate another person, or facilitate bribery, quid-pro-quo misconduct, exploitation, or evasion of law.
5. Accounts and security
Provide accurate registration information and keep it current. You are responsible for activity under your credentials and for safeguarding your password and devices. Do not share credentials with unauthorized users or use another person’s account. Notify support@thetruecontract.com promptly of suspected unauthorized access.
You are responsible for configuring your business profile, catalog, default terms, storage choice, and permissions. An account owner is responsible for authorized staff and for ensuring that client, signer, and employee information is entered lawfully.
6. Electronic records and signatures
The Service allows parties to indicate intent through typed names, drawn signatures, acknowledgments, and related records. You are responsible for obtaining each signer’s consent to use electronic records and signatures, confirming signer identity and authority, providing access to the complete agreement, and retaining a copy in a form the parties can access.
Location, IP address, timestamp, user-agent, photo, and content fingerprint are contextual evidence, not identity verification guarantees, notarization, witnessing, or proof that a signature will be enforceable. Device location can be unavailable, imprecise, or manipulated. A photograph does not establish identity by itself. Do not describe these features as notarization or government identity verification.
Do not sign for another person without documented authority. If law requires ink, notarization, witnesses, special disclosures, or a particular delivery or retention method, you must use the required process outside or in addition to the Service.
7. Trials, subscriptions, billing, and cancellation
Prices, plan features, billing interval, trial length, renewal terms, and taxes are disclosed before purchase. A trial may automatically convert to a paid annual subscription unless canceled before it ends, as shown at checkout. Subscriptions renew automatically until canceled. Prices may change for a future renewal with notice required by the applicable platform or law.
If purchased through Apple or Google, that store processes payment, renewal, cancellation, and refund requests under its rules. Cancel in the applicable store account settings; deleting The True Contract or requesting account deletion does not itself cancel store billing. Directly billed subscriptions, if offered, can be canceled through the account or by contacting support.
Except where law or the payment platform requires otherwise, fees already charged are non-refundable and cancellation stops future renewal rather than retroactively refunding the current period. You retain access through the paid period unless the account is terminated for serious misuse.
8. Your content and permissions
You retain whatever rights you hold in business information, prompts, drafts, logos, agreement content, signatures, and other materials you submit (“User Content”). You grant BTS a worldwide, non-exclusive, limited license to host, copy, transmit, format, generate, revise, display, and otherwise process User Content only to operate, secure, support, and improve the Service as described in the Privacy Policy.
You represent that you have the rights and lawful basis needed to submit User Content and direct its processing, including personal information about clients and signers, logos, photographs, and agreement terms. You will provide legally required notices and obtain legally required permissions or consents.
You are responsible for keeping copies required for business, tax, insurance, dispute, or legal purposes. We are not your sole document archive unless a written enterprise agreement expressly says otherwise.
9. Our service and license
BTS and its licensors own the Service, including software, design, trademarks, documentation, and non-user-specific improvements. Subject to these Terms and payment of applicable fees, BTS grants you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business or personal purposes.
You may not copy, resell, sublicense, rent, reverse engineer, circumvent security or usage controls, scrape, interfere with, or use the Service to create a competing model or dataset except where applicable law forbids that restriction. Feedback may be used without obligation to you, provided we do not publicly identify you without permission.
10. Acceptable use
You will not use the Service to:
- violate law, sanctions, export controls, or another person’s rights;
- create or facilitate fraud, threats, harassment, exploitation, discrimination, bribery, deceptive practices, or illegal transactions;
- forge signatures, misrepresent authority, manipulate signing evidence, or create false records;
- upload malware, seek unauthorized access, probe security without written permission, overload systems, or disrupt others;
- submit highly sensitive data unnecessary for the agreement, including account passwords, full payment-card data, medical records, or government identifiers;
- generate specialized legal instruments the Service is not designed for, including wills, trusts, court filings, criminal matters, immigration filings, securities offerings, or transfers of real property, without qualified professional review; or
- use outputs or signing workflows to mislead a person about the nature, source, legal review, or effect of a document.
11. Third-party services
The Service relies on providers such as hosting, AI, transactional email, device platform, app store, and payment services. Their availability and terms can affect features. Links or integrations do not mean BTS endorses third-party content. Your use of Apple, Google, or other third-party services is also governed by their terms.
12. Suspension, termination, and deletion
You may stop using the Service and request account deletion at any time. We may suspend or terminate access for nonpayment, security risk, unlawful conduct, material or repeated breach, or conduct that could harm users or the Service. When reasonable, we will provide notice and an opportunity to cure.
On termination, your license ends. Provisions that by nature should survive—including payment obligations, intellectual property, disclaimers, limitations, indemnity, dispute terms, and lawful retention—remain effective. Account deletion is described in the Privacy Policy and on our deletion page.
13. Disclaimers
To the maximum extent permitted by law, the Service and all output are provided “as is” and “as available.” BTS disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and any warranty arising from course of dealing or usage of trade.
We do not warrant that drafts are legally sufficient or enforceable, that signatures prove identity or consent, that evidence cannot be disputed, that the Service will be uninterrupted or error-free, or that data will never be lost or accessed without authorization. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
14. Limitation of liability
To the maximum extent permitted by law, BTS and its owners, employees, contractors, affiliates, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, business, goodwill, or data; or costs of substitute services, arising from the Service, output, an agreement, a signature, or these Terms, even if advised of the possibility.
To the maximum extent permitted by law, total liability for all claims will not exceed the greater of (a) amounts you paid BTS for the Service during the twelve months before the event giving rise to the claim or (b) one hundred U.S. dollars. These limits apply to the extent allowed in your jurisdiction and do not limit liability that cannot legally be limited.
15. Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless BTS and its owners, employees, contractors, affiliates, and suppliers from third-party claims, damages, losses, and reasonable costs arising from your User Content, agreements, use of signatures or personal information, violation of these Terms or law, or infringement of another person’s rights. We will provide reasonable notice and allow you to control the defense, subject to our right to participate and approve any settlement imposing obligations on us.
16. Governing law and disputes
These Terms are governed by Michigan law, without regard to conflict-of-law rules, and applicable federal law. Before filing a claim, the parties will try in good faith for 30 days to resolve it through written notice describing the issue and requested relief. Notices to BTS must be sent to legal@thetruecontract.com.
Unless applicable consumer law requires otherwise, exclusive jurisdiction and venue will lie in the state or federal courts serving the Michigan county where BTS has its principal place of business. You and BTS waive trial by jury to the extent allowed by law. Nothing prevents either party from seeking emergency injunctive relief or using an eligible small-claims court.
17. Apple-specific terms
If you obtained the app through Apple’s App Store, these Terms are between you and BTS, not Apple. Apple has no obligation to provide maintenance or support and is not responsible for the app or claims relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the Apple-specific provisions. Your use must comply with applicable App Store terms, and any refund or warranty remedy available from Apple is governed by Apple’s rules and applicable law.
18. Changes
We may update these Terms. Material changes will be posted with a new effective date and, when required, communicated through the Service or email. If you do not agree, stop using the Service before the change takes effect. Continued use after the effective date means acceptance, except where law requires express consent.
19. General
These Terms and incorporated policies are the entire agreement about the Service unless a signed written agreement says otherwise. If a provision is unenforceable, it will be limited to the minimum extent needed and the rest remains effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; BTS may assign them in connection with a reorganization or business transfer. Headings are for convenience only.
20. Contact
Bertram Technology Solutions, LLC
Michigan, United States
legal@thetruecontract.com
support@thetruecontract.com