Help with your account, agreements, and signing workflow.
Tell us what you were doing, what you expected, and what happened. Do not email passwords, complete payment-card numbers, or sensitive identity documents.
Product support
Login trouble, business setup, drafts, review copies, locking, signatures, or saved agreements.
support@thetruecontract.com →Privacy
Access, correction, deletion, signer-data questions, or concerns about signing location.
privacy@thetruecontract.com →Security
Report suspected unauthorized access or a security issue. Include safe reproduction details, not live credentials.
security@thetruecontract.com →Quick answers
Where do I open the web app?
Go to engage.thetruecontract.com. The public website and legal documents do not require a login.
Can I revise a draft after reading it?
Yes. Add instructions in the change box and regenerate. The app keeps the requested-change history. If the document is locked, unlock it for revisions and lock the new version again before signing.
Can a client review without signature lines?
Yes. Send a Customer Review Copy to the email on the client party. It is marked for review and omits signature lines.
Can I reuse a client on a new agreement?
Yes. Clients are saved to the active business workspace. When you start another agreement, select a returning client instead of entering the same details again.
How do team workspaces work?
Each invited person uses their own login and switches into the shared business workspace. Depending on their role, team members can work with the same profile, services, clients, and agreements. Owners manage the workspace; administrators can help manage members; members handle day-to-day agreement work.
What if location is declined?
The current in-person signature flow requires a fresh device location, so the signature cannot be submitted until location is available. Device settings control future permission. The current mobile build does not request camera access.
How do I cancel a mobile subscription?
Use the subscription controls in the Apple App Store or Google Play account that made the purchase. Deleting the app or account does not automatically cancel store billing.
How do I manage a website subscription?
Website subscriptions are billed through Stripe. Sign in through the web app and use the billing-management link, or contact support@thetruecontract.com. Canceling stops future renewals; access continues through the paid billing period unless otherwise required by law.
How do I delete my account?
Use Delete account under Account in the app, or submit the web deletion request.